Blog

The setup documentation, on the CD that is in the box and the website, for the Linksys SRW2024 switch instructs users to use a baud rate of 19,200 to connect to the console. Upon connecting at the rate everything in the console looks like gibberish. Connecting at 38,400 opens the telnet session properly and allows access to the configuration. I verified in the settings that the baud rate is set to 38,400. Luckily I did not follow my initial thought that the firmware was corrupt.

If you need to make modifications to a drive mapping in a logon script that uses the “Net Use <drive> \\computername\sharename” command, be sure to add a line above to delete the previous map using “Net Use <drive> /delete”.  If the previous drive mapping isn’t deleted and recreated, it can continue to use the old drive mapping location.

I have been working on a proof of concept install of VMware View v4 at a customer location. One of the challenges that we ran up against was trying to get the USB redirection to work with HP USB printers. Technically, all that is necessary is to have the printer plugged in USB and have a driver loaded on the virtual machine that you are connecting to using the VMware View client. However, in practice what we found...

HP printers are usually installed using a DOT4 USB port driver. DOT4 port types have been around a while and basically provide a bi-direction information flow between multiple devices on a single physical channel. Its most commonly seen for devices that support multiple functionality like scanning and printing, but can be used for any USB connected printer. There is an option to NOT use the DOT4 port types and in our situation it was essential because….well, the VMware View USB redirection just simply didn’t work with the DOT4 ports. The problem is that once the printer was installed it was IMPOSSIBLE to change the port type from DOT4 to USB…the printer would stop working. After about 2 days of struggling with this and not being able to remove the DOT4 port type, I finally found that the port type could be altered after the printer was installed. Heres how: [more]

1. Open device manager on the PC and change the view to by connection and show hidden devices
   
2. Search through the USB host controllers and USB Root Hubs until you find the hub with the printer installed…It will look like the following:
   
3. Next, right-click on the USB Printing Support and select properties.
4. Select the drivers tab and select upgrade driver
5. Choose to “Install from a specific location” and then choose “Don’t search. I will choose the driver”
6. Then you will be give the option to choose the driver used for the USB printer support. Choose USB Printer support.
7. Click Next and it will install new drivers and change the port type of the printer from DOT4 to USB

It is yet to be tested if this USB printer support method works with multifunction printers, but the change worked on every LaserJet USB printer that we set up. Obviously, if you have a choice, just set up all the printers as network printers and avoid the problem altogether.

After installing ARTA Deposit on a virtual Windows XP system running user could connect and access all the data. The problem was the bank employees could not preview or print any forms. After a little investigation I called ARTA support. I went through all the normal steps of checking folder permissions and basic troubleshooting before being handed to a 2nd tier support tech. The tech asked me to check the permissions of the Component Services. I navigated to [Control Panel\Administrative Tools\Component Services]. I then went to “My Computer”, in the Microsoft Management Console, right clicked and selected “Properties”.  [more]

Then I select the COM Security tab and under “Launch and Activation Permissions” select “Edit Default”.  I added the local “Internet Guest Account”  with Local Launch, Remote Launch, Local Activation and Remote Activation permissions and was then able to preview and print forms in ARTA Deposit.

This is not documented as needing to be done anywhere that I could find and the tech said it was a common problem. The level 1 support did not know about these permissions either.

Email usability: Best Practices for Microsoft Outlook 2007.  Here are three things that I would like to mention to help manage email.

1)  Set up a search folder and include many folders – inbox, rss feeds, mailing lists, Communicator conversations, etc.  This will put all items you need to consider in one place.

2)  Set up a rule to flag for follow up for all items.  Use the 4 D's for handling email: Delete it, Do it (respond, take action, file), Delegate it (forward it), or Defer it.  Once the email it taken care of, mark it complete.

3)  Use sorting and searching to find items.  You can click on the column headers to sort, then start typing the contents of the field and it will jump to those items.  An even better way (but requiring more typing) is searching.  Since our Exchange server indexes these items, searching is really fast.  You can enter search terms in the format keyword:value to find items.  For example, subject:"sql account" from:john, will find that email from John about that sql account.  To find the available keywords, search for help on “narrow your search” to find the topic “Learn to narrow your search criteria for better searches in Outlook”.  You can also search contacts and calendars. [more]

These ideas came from an article by Melissa MacBeth called Best Practices for Microsoft Outlook 2007, available at http://office.microsoft.com/en-us/outlook/HA103715211033.aspx.  This is a long article, but it has many good ideas.

For those that are currently or working on or considering acquiring their CCNP - On July 31, 2010 the CCNP certification will be changing. After this date you will no longer be able to take the current BSCI, BCMSN, ONT or ISCW exams. These exams will be replaced with a ROUTE, SWITCH and TSHOOT exam. If you have completed the BSCI or BCMSN prior to this date then it will still transfer over and count toward your ROUTE or SWITCH exam respectively. If you have already taken the ONT or ISCW exam these will not carry over after the new date. This information has not been officially declared by Cisco so there is still a possibility of changes being made but its good to have an idea of what is to come at least since it looks like it will be happening very soon.

A client's users were getting an error that prevented them from logging into their terminal server. The error points to a long file path for a certain file that is too long to be copied during their roaming profile transfer.  After some research we found that Internet Explorer creates drive cached XML files that are stored within the user’s profile. The file path is so extensive that it prevents windows from copying the file during the roaming profile transfer.

In this particular case, the files are stored in two different places. [more]

1. The USERDATA  folder in the root of the profile path.
2. Application Data\Microsoft\Internet Explorer\UserData

We are able to fix the issue with Location #1 by using a Group Policy to restrict what folders are copied back and forth during the roaming profile. By adding the USERDATA folder to this policy, these files are no longer copied with the roaming profile.

Location #2 is still being researched. However, it appears this caching location can be disabled as well within the internet option settings. It hasn’t been tested at this point, but could be a possible solution.

The setting is located in the following location:

1.  Within Internet Options, select the Security Tab, then the Internet Zone, then Custom Level.

2.  Within the Security Settings, Disable Userdata persisitence

I was working on moving a group of users to a new Windows Server 2008 domain. I had copied all the users profiles to the new server. Whenever I tried logging in with a roaming profile, on a Windows XP client, it would get an error and load a local default profile. I found that when using Windows XP clients on a  2008 domain, roaming profiles will not recognize the presents of a version 1 profile (Windows XP, 2000, 2003) without the presents of a version 2 (Windows Vista, 7, 2008) user profile. In order to resolve the issue I logged onto the domain controller  as one of the users which initiated the creation of a version 2 profile for that user. I then modified the permissions and use it as a default profile and copied it to all the other users profile folders. This meant that all user then had a “NTProfile” and “NTProfile.V2” folder in the profile path. I then logged into a Windows XP client and it loaded the version 1 profile without  any problems.

The American Bankers Association (ABA) has published a news release warning its members of a fraudulent email attack, an attack commonly referred to as phishing.  According to the ABA, the emails inform recipients that an “unauthorized transaction” has been charged to their account using their “bank card.”  The amount of the transactions is typically between $3,000 and $7,000.

In the news release, the ABA states they would never contact a consumer and ask for financial information.

To read the news release from the ABA, visit http://www.aba.com/Pressrss/012610FraudulentEmails.htm