Frequently Asked Questions

Not all printers are compatible with Aspire hosted servers. CoNetrix recommends a network-based printer that works with a global or universal print driver.

If other websites are inaccessible, i.e., it could be a problem with your local router or Internet service provider. If CoNetrix provides your IT support, call or email our support staff. Otherwise call your local IT support or ISP to resolve this Internet connectivity issue.

If other websites can be reached, call us to determine if we have any widespread connectivity issues. If we are aware of such issues, we will arrange to contact you when they are resolved.

If we are unaware of any ongoing technical issues, you can ask our support staff to have someone investigate and resolve your connectivity issue. If the problem is identified to be on our end of the connection, you will not be billed for this time.

If running Windows 7 or Windows Server 2008 R2, you can often recover files using the Previous Versions feature of Windows.

If this feature is unavailable or has been disabled for your operating system, we can recover the files from backup at your request.

Outlook has a Recover Deleted Items feature that will allow recovering items deleted for up to 90 days.

Our support staff can be reached using the message form or phone numbers on our Contact Us page.

CoNetrix has successfully completed a SOC 1 Type 2 review, conducted based on SSAE18 requirements, of all Aspire cloud hosting services. These independent audits are conducted annually to ensure the security of sensitive information and compliance with regulatory guidelines.