Blog: General

Do you have an iPhone, iPad, or iPod with broken buttons? Do you want an alternate way of accessing features without using the buttons? Go to Settings, General, Accessibility, AssistiveTouch, and Set to On [more]

“AssistiveTouch allows you to use your iPhone if you have difficulty touching the screen or if you require an adaptive accessory.”

Turning on AssistiveTouch gives you a circle “button” on your screen that you can use to complete functions that real buttons would perform. You can move the circle around on your screen if you need to access that part of the screen for some other items.  

You can use AssistiveTouch to lock the screen (circle “button”, Device icon, and Lock screen icon), set mute, change volume, and other items. If it is your lock screen button that does not work, you can use AssistiveTouch to take a screen capture pic. Start by pressing the circle “button”, then Device icon, then press and hold normal Home button, and finally press the Lock Screen icon on AssistiveTouch. Also, you can use AssistiveTouch to do a power off by pressing the circle “button”, Device icon, and press and hold the Lock Screen icon until the “slide to power off” message appears.


After upgrading an iPhone and iPad to IOS 8, the iPad may “ring” every time a phone call is received on the iPhone for same id user account that is used on the iPad.  There is a setting in the FaceTime app that can be used to enable or disable this feature.  Go to Settings, FaceTime and turn on or off the “iPhone Cellular Calls”.  The description of feature “iPhone Cellular Calls” is “Use you iPhone cellular connection to make and receive calls when your iPhone is nearby and on Wi-Fi.”


User was unable to log into a PC, and user was getting error message that said, “The user profile service failed to logon. User profile cannot be loaded.”  Another user account also received same error message when trying to logon.  Admin user also received same error message when trying to logon. [more]Rebooting the system into Safe Mode with Networking and testing admin login did work. After a reboot, the same user was able to log into the PC without getting an error. 

The Event Viewer had the following event: 

Windows cannot copy file \\?\C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm to location \\?\C:\Users\TEMP\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm. This error may be caused by network problems or insufficient security rights. 

DETAIL - Access is denied. 

Resolution was to delete the iesqmdata_setup0.sqm file from the directory mentioned in the event log. After deleting the file, all users could log in successfully.


Users had intermittent connection problem to published applications when using Citrix NetScaler Access Gateway that provides access to a XenDesktop 7 site.  Citrix receiver would spin saying “connecting to server” and then time out.  The NetScaler was deployed prior to a recent subnet change.  Connections worked ok when the user session was assigned to a server in the bottom half of the new subnet.  If connection was assigned a server in the top half on the new subnet then no connection could be made.

It was determined that the subnet mask for the NetScaler was wrong. The subnet that contained the XenDesktop hosts was recently changed from a /24 to a /23 due to IP shortage.  The resolution to the problem was to update the subnet mask for the NetScaler.

Be aware this change needs to be made via command line on the console of the VPX.  Changing the subnet mask from GUI can break access to NetScaler web GUI.  The subnet mask change can require that you remove and add a route.


Chip maker FTDI released an update that went out with recent Windows Updates. This FTDI chip is used in many USB devices. The chip is a USB to UART converter. There are many clones in the market and this update changed the manufacturer ID on these clones to zero, making them unusable on any machine ever again. FTDI has since backed down and have released an update that no longer does this, but the damage may already have been done. So if you had a USB device mysteriously stop working after installing Windows Updates, this may have been the cause. FTDI has a configuration tool that might could be used to set the ID back, if you know what it was to start with. [more]



The Camelizer is a nice browser plugin (for Safari, Firefox, Chrome) that allows you to view historical price information for just about any item on Amazon. Also, you can set your desired price so you get an email whenever the price drops to or below your desired price. It's a great way to ensure you get the best deal on what you want. You can download the browser plugin from:


Belarc Advisor ( is free for personal use only.  It is designed to provide a detailed report on your software and hardware, but can also be used to find product keys used for software on the system. 

Windows Repair (All In One) ( is free to use.  I first found out about it when I saw a technician from Microsoft install and run it while trying to fix Windows Update problems on a support call.  The program can help fix a large majority of known Windows problems. 


Upon installing an Adobe update on a PC, it installed Chrome as the new default browser.  After the installation finished, Chrome was uninstalled.  Sometime later, the user found they couldn't click on any URL links in Outlook messages without getting an error message.  The solution is to either remove certain registry entries left behind by Chrome or reinstall Chrome. In this case, Chrome was reinstalled and IE was left as the default browser and everything began to work.