Bomgar allows us to work on our customer’s desktop if they have an Internet connection. A small applet is installed on their desktop when the session is started and de-installed at the conclusion of the support session. However, with UAC on Windows 7 and Vista, it is frequently a frustration for us to work at the administrator level on their computer. There is a little icon at the top of the screen presented after the connection is established that will alleviate this issue. The following uTube video describes how to instantiate this feature: [more]