Windows 7 has a feature called Problem Steps Recorder that you can use to document a procedure or recurring error. From Start, run ‘PSR’, at which point you’ll notice a small, floating bar where you can start and stop recording, as well as add comments during the recording. This utility will take a screen-capture each time you click something or hit a function key, as well as document in text the action taken for each step. When you stop recording, it will prompt to save a zipped MHT file, which you may need IE to view. Here are a couple resources explaining how to use this feature: [more]