A while ago, I was flying back into Lubbock after a weeklong trip and realized, when I got onto the plane headed for Dallas, that I had left my Kindle in a seat back pocket of the previous plane. After getting over that initial shock, I started looking for what I needed to do. I called Amazon Kindle support and they kindly deactivated my Kindle (so that others couldn’t make purchases using my credit card) and even put a flag on the account so that the device was unable to be used by anyone else. I then called the airline’s lost and found service and filed a claim for my missing Kindle. They told me it would be a couple of weeks before I probably heard anything so I figured that was all I could do. [more]

Fast forward to last week and I had purchased a new Kindle Fire to replace the one I had left behind (and to play with the new Fire) when I get a phone call from Josh H. with Amazon Kindle Lost & Found. Apparently, someone had found my Kindle and sent it back to Amazon. He called me up and verified my shipping address and email address and informed me that they would be shipping my Kindle back to me, free of charge, via UPS ground. A few minutes later, I get the tracking number and everything is good in the world again.

Moral of the story is: Amazon Customer Support is really quite astounding in how they take care of their customers. If you have a legitimate problem, they seem to go out of their way at times to take care of you.