Blog: ThinkVantage

I had problems with my laptop after installing the PGP desktop (in order to use the PGP Whole Disk Encryption).  Most times, when I would reboot, the PGP boot application would not take my domain password.  I would have to use a one-time recovery token to get booted.  A co-worker found, in the PGP forums, a reference to this being a conflict with the ThinkVantage fingerprint software for some ThinkPads (T400, T500, X301, X200, W700, etc.).  I uninstalled the fingerprint software and the problem stopped immediately.  I ran this way for more than a week without any issues.  I installed the fingerprint software again and, so far, it seems to work.  Time will tell if the problem comes back and the fingerprint software has to be uninstalled again.


Excessive log files can be generated by both the Symantec AV client and the Windows Application Event Log when running ThinkVantage Away Manager and the Symantec AV client.  These programs conflict with each other and generate several log events per second.  On the laptop of one of our team members, the Symantec log files had grown to 5GB in size.  There are two methods for stopping the conflict.  [more]1) Turn off Tamper Protection in the Symantec AV client.  2) Uninstall ThinkVantage Away Manager.  It is basically Lenovo’s version of Windows Scheduler and did not appear especially useful.

Symantec stores the log files at C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Logs.