Blog: iTunes

Recently I ran into a problem where I couldn't remove songs and podcasts from my iPhone.  iTunes showed the songs should be deleted but they remained on the phone and wouldn't delete.  After some research I found out how to remove them directly from the phone.

From a song or podcast list, swipe to the right on the item you want to delete, and a red delete button should appear. [more]


For several years I have used a single iTunes account for purchases for my entire family.  This has worked fine, but with the introduction of iCloud and iMessage it's now much "cloudier".  If you don't set up separate iCloud accounts for each user/device it can introduce unintended sharing of contacts, bookmarks etc.  Here are several links to sites that explain this in more detail: [more]


For several months I would try to open Outlook 2010 and nothing would happen. When I checked the Task Manager I would see two Outlook.exe processes running. If I killed the process with the most memory, Outlook would open and all would be well.

One day I decided to fix the problem. My first guess was that Outlook was not starting correctly. When I searched for "Outlook startup problems", I didn't find anything useful. After a little research I found that when I closed Outlook, the process did not go away. A quick search for "Outlook shutdown problems" immediately returned the most common problem is a third party Add-Ins. When I checked the list of Outlook Add-Ins, the most likely suspect was "Outlook Change Notifier" that was in an Apple subdirectory. I removed the Add-In and Outlook would open and close like a champ.  [more]

I found a forum discussion,, that said opening iTunes will reinstall the add-in. It tried it and iTunes acted like it was reinstalling and the Outlook Add-In was back.

Instead of removing the Add-In, just uncheck the box next to the Add-In to disable it. This will allow Outlook to close correctly and iTunes won't try to reinstall it. An alternative method is to rename the file that contains the Add-In: Although Apple claims it's not a problem with Outlook 2010, it is.


I recently upgraded my laptop to Windows 7 with Office 2010. After getting everything setup I was experiencing a problem with Outlook not reopening after I had previously had closed it. I would check the task manager and it would show to instances of Outloo.exe running. I would kill the one with the highest memory usage and Outlook would open. I began disabling and enabling Outlook add-ins until I found that the problem was caused by “OutlookChangeNotifier” which is installed with iTunes. Once that was disabled Outlook opened and closed without any problems.


I purchased a new iPhone, but when I tried to sync my old iPhone to my new iPhone it kept crashing my system (laptop would shut down – not blue screen, just turn off).  The event logs showed nothing…  Below is what I tried:

  1. Reinstalled iTunes
  2. Changed USB ports I was plugged into
  3. Changed cables I used to connect my iPhone to my laptop
  4. Restored iPhone to factory default

Then I started synching only pieces at a time and found that it only crashed my laptop when I tried to sync photos…

Not sure exactly which photo or why the sync of photos caused the crash – I have tried only synching a few photos and did not have a problem, but I have not synced all photos since.


At a customer site, running a Baracuda firewall, iPhone users were unable to check for devices updates. Everytime the user would have iTunes check for device updates it would fail. One of the rules in the Barracuda is to allow iTunes updates.  The rule to allow iTunes updates was enabled, but the traffic was still being blocked. I monitored the weblog and found the iPhone version check was being blocked by a streaming media filter. I added a URL pattern to allow access to and iPhone update traffic could get through the Barracuda.