The Symantec Mail Security Appliance software uses passive mode for ftp when backing up the configuration. Since this device is usually installed in the DMZ, an ISA server publishing rule needs to be created to publish your internal ftp server.  This rule needs to be edited to support passive mode with a port range to be used. [more]

When backing up the configuration, a path is required and it puts a / in front of the path specified.  Specifying "." for the path works, but it drops the file name and creates a file named ".".  I found the best solution is to specify "./" for the path and then it will transfer the backup file into the ftp server's user's default directory.