Slow Kyocera Scanning Caused by Failed Fax

One of our network support customers reported that their Kyocera Task Alfa multi-function device was taking 10-15 minutes to copy scanned documents to their network folder. After testing the scan function for about 30 minutes, I was unable to reproduce the problem. I moved on to another task, at that location and about 20 minutes later I heard a user complain that her documents didn't show up in her folder. I began investigating, since I could not reproduce the issue. As I looked at the Kyocera job logs I heard the faint sound of a phone error message "You must first dial a 1 and area code". I went into the fax job and found a fax was trying to send and kept failing and once the job failed completely the scanned items appeared in the network folder. The customer has the Kyocera configured to send faxes directly from their desktop. I determined who the user was that was trying to fax and found they had been trying to send the fax for a couple of days with errors. It appears as long as the Kyocera Task Alfa is trying to send a fax it does not allow scans to be transported to the network. They are held in memory until the fax job completes.

Networking Scanning fax Kyocera