Senior Tandem Support Specialist - Future Availability

Lubbock, Texas

About Tandem

Tandem is an online-based web application, designed to help financial institutions simplify and stay in compliance with complex information security regulations. The first Tandem product was released in 2008. Since that time, Tandem has grown into an 11-product suite and is used by more than 1,300 financial institutions in all 50 states.

About the Position

We take pride in the fact that Tandem is developed and supported in-house.

As part of the Tandem team, a Senior Tandem Support Specialist is expected to be a leader and resource for the Tandem Support team members. This includes displaying expert knowledge about information security and the Tandem products to assist other Tandem Support team members with questions and complex solutions.

At its heart, this position is about creative problem solving. So, if you have a history in information security, technology, and leadership, this position would provide an excellent opportunity for you to engage in the information security industry, sharing your knowledge and skills with a growing support team.

Tasks & Responsibilities

Here are some examples of what you could expect to do as part of this position:

  • Perform the tasks of a Tandem Support Specialist, including:
    • Assist customers with their questions and provide answers via phone or email.
    • Present the Tandem products in marketing demonstrations.
    • Manage customer account setups and perform other data research projects.
    • Work with Quality Assurance to test software functionality.
    • Write software update blog posts and knowledge base articles.
    • Provide input on new features.
    • Participate in the continuous improvement of our products and processes.
    • Research and learn about information security and technology.
  • Outline new feature specifications.
  • Assist Tandem Support Specialists as they help with customer questions.
  • Present all Tandem products in training demonstrations.
  • Proof and approve software update blog posts and knowledge base articles.
  • Research new regulations and guidance relating to Tandem products.
  • Share knowledge about information security and technology through conference sessions and publications.

Sound Interesting?

If so, here are some qualities we would be interested in seeing from you:

  • You have achieved and maintain an information security industry-accepted certification.
  • You feel a sense of accomplishment when you help other people solve their problems and achieve their goals.
  • You are familiar with the features of commonly used web-browsers and applications (e.g., Google Chrome, Microsoft Office, Trello, Slack, SnagIt, etc.).
  • You are good at listening, speaking, and writing. Accurate and effective communication is a top priority for you.
  • You are a self-starter, taking responsibility for your own work and education.
  • You live in Lubbock, Texas or the surrounding area. This position is at our main office in Lubbock.

Does this sound like you? If so, send us an email (jobs@conetrix.com). We’ll look forward to hearing from you!


CoNetrix is a well-established and successful family of technology companies. The spirit of our culture is fostered by a service driven, strategically agile, customer-focused team of remarkable people. These individuals are characterized by high personal values, self-initiative, extraordinary resourcefulness and a love of all things with screens, ports, cables and code. The people in our companies are busy developing software, designing, supporting and hosting networks, and providing cybersecurity services.

We circle back to describe our people and teams again and again because they are most important at CoNetrix. Our average employee tenure is almost 10 years! If you would like to be a part of an honest, hard-working, encouraging yet challenging environment, we want to hear from you. To apply for any of the positions available below, please submit your resume, with cover letter and a brief salary history to jobs@conetrix.com.