Tandem Support Specialist

Lubbock, Texas

About Tandem

Tandem is an online-based web application, designed to help financial institutions simplify and stay in compliance with complex information security regulations. The first Tandem product was released in 2008. Since that time, Tandem has grown into an 11-product suite and is used by more than 1,300 financial institutions in all 50 states.

About the Position

We take pride in the fact that Tandem is developed and supported in-house.

As part of the Tandem team, a Tandem Support Specialist is expected to support the software in a variety of ways. This includes traditional forms of support, like helping customers over the phone or via email, but it also includes things like supporting the sales team by assisting with demonstrations or brainstorming new solutions and features with the development team.

At its heart, this position is about creative problem solving, so if you have an interest in technology, excellent communication skills, and a passion for learning, this position would be an excellent place to get your foot in the door of the information security industry.

Tasks & Responsibilities

Here are some examples of what you could expect to do as part of this position:

  • Assist customers with their questions and provide answers via phone or email.
  • Present the Tandem products in marketing demonstrations.
  • Manage customer account setups and perform other data research projects.
  • Work with Quality Assurance to test software functionality.
  • Write software update blog posts and knowledge base articles.
  • Provide input on new features.
  • Participate in the continuous improvement of our products and processes.
  • Research and learn about information security and technology.

Sound Interesting?

If so, here are some qualities we would be interested in seeing from you:

  • You feel a sense of accomplishment when you help other people solve their problems and achieve their goals.
  • You are familiar with the features of commonly used web-browsers and applications (e.g., Google Chrome, Microsoft Office, Trello, Slack, SnagIt, etc.).
  • You are good at listening, speaking, and writing. Accurate and effective communication is a top priority for you.
  • You are a self-starter, taking responsibility for your own work and education.
  • You live in Lubbock, Texas or the surrounding area. This position is at our main office in Lubbock.

Does this sound like you? If so, send us an email (jobs@conetrix.com). We’ll look forward to hearing from you!

CoNetrix is a well-established and successful family of technology companies. The spirit of our culture is fostered by a service driven, strategically agile, customer-focused team of remarkable people. These individuals are characterized by high personal values, self-initiative, extraordinary resourcefulness and a love of all things with screens, ports, cables and code. The people in our companies are busy developing software, designing, supporting and hosting networks, and providing cybersecurity services.

We circle back to describe our people and teams again and again because they are most important at CoNetrix. Our average employee tenure is almost 10 years! If you would like to be a part of an honest, hard-working, encouraging yet challenging environment, we want to hear from you. To apply for any of the positions available below, please submit your resume, with cover letter and a brief salary history to jobs@conetrix.com.