Privacy Policy

This Privacy Policy governs the ways in which CoNetrix (we or our) collects, uses, maintains and discloses information collected from our customers, visitors to our websites, and visitors to our customer's websites (Users).

In the course of providing services to Users, whether they are customers, visitors to our websites, or visitors to our customer's websites, we collect information. Each User has a different definition of what information they consider to be private. The purpose of our Privacy Policy is to discuss how we handle the majority of information we collect, or which comes into our possession. Simply because information is discussed in this policy does not mean it is necessarily considered by us to be private. Our Privacy Policy supplements, but does not replace, our Terms of Service and Acceptable Use Policy. You may find these policies useful in learning how we handle information. If at any time, you would like to know how specific information is handled, please email us at support@conetrix.com.

Information Collection

Cookies. Our website uses cookies. Cookies are small data files that are placed automatically on a User's computer by our computers. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Our site uses the following cookies: *.conetrix.com

Registration, Billing and Customer Records. When Users become customers they may provide us with their name, address, phone number, user name, email address, domain group membership, security questions/answers, financial information and other personally identifiable or confidential information. This information may be aggregated for license reporting and billing purposes (collectively, Registration and Billing Information).

Customer Inquiries. If you contact us about a problem or with a question we may ask you for specific information related to the reason you have contacted us (Customer Inquiry Information). This information may be tied or input into your Registration or Billing Information.

Statistical Information. All of our servers collect statistical information such as your IP address, date you visited, computer you are using, and operating system, among other data (Statistical Information).

Use of Collected Information

General Information. All information, either alone or when combined with other information, can be processed in such a way as to identify Users individually. This section describes how we use various categories of information, and whether we use it, or process it, in ways which can identify a User individually.

Cookies. We use the information provided by the cookies to change the way our website looks to you; to keep you logged in to certain areas of the website; and to collect demographic data about where visitors to our website go and how they behave. Cookies allow us to track repeated visits to the website and connect each visit with information voluntarily provided by the visitor. For example, when the visitor voluntarily provides us with their name, company name, and email address, we will connect that information to the visitor when they visit the website at a later date. CoNetrix does not sell individually identifiable information collected on our websites.

Registration and Billing Information. We use Registration and Billing Information to identify Users individually. Registration and Billing Information is used throughout our business to provide services to you, and to market new CoNetrix products and services to you. Some Registration and Billing Information, such as email addresses, phone numbers and security questions/answers, are used for password reset and maintenance notifications. User names and domain group memberships are collected for license reporting purposes. Information related to payment is only used to ensure we receive payment for services rendered. It may be shared with third parties affiliated with us if they provide services through us to you and those services are billed by them independently. Currently, no Registration and Billing Information is disclosed outside of CoNetrix other than a customer's name, and such information is only disclosed for the purpose of reporting license usage to third-party vendors.

Customer Inquiries. We use Customer Inquiry Information to identify Users individually. It is used throughout our business to provide services to you, and to market new CoNetrix products and services to you. Customer Inquiry Information is only shared with third parties in order to identify and fix problems with services when we are not capable of doing so ourselves. When Customer Inquiry Information is shared with third parties in this way, the third parties are required to keep this information confidential.

Statistical Information. We use statistical information to operate our hardware and software, diagnose problems, administer our website and secure hosted systems. We may use aggregate information to modify the products and services we offer based on who is visiting our website, and what they are purchasing. We do not use this data to identify Users individually.

Other Disclosures. CoNetrix is required to comply with relevant laws, regulations and judicial orders. Information covered by this Privacy Policy, as well as other categories of information, may be disclosed to third parties if we determine, in our sole discretion, that such a disclosure is necessary or required. We may also disclose this information if, in our sole discretion, such a disclosure is necessary or required to protect our interests or the interests of our customers. We may also disclose this information in connection with the sale of our business.

Options and Inquiries

To modify or update your Registration and Billing Information please contact us via telephone at one of the numbers listed on our website, conetrix.com.

Data Security

No means of communication or information transmission or storage is totally secure. However, we protect the information set out in this Privacy Policy using industry standard security measures. Only approved employees are permitted access to the User information. Unless disclosure is authorized as set out above, such approved employees are required to keep User information confidential. In the unlikely event of unauthorized access, we cannot be responsible for loss, corruption or acquisition and use of information, or for any damages resulting therefrom, including unauthorized acquisition and use.

Third-Party Services, Content, and External Links

You may access third-party content through the CoNetrix websites and navigate to third-party sites and services from links on our websites. Whether the third-party content appears within our websites (such as in an embedded video player), or you leave our websites to view the content on another website, the third party is in control of and independently produces, maintains, and monitors the content and third-party sites. When you watch third-party content that is made available through our websites or navigate to such third-party sites, you become subject to the third party’s terms of use and privacy policies. You should review the privacy policies of these third-party sites for their policies and practices regarding the collection and use of your information as their policies may differ from ours. We do not accept any responsibility or liability for the privacy practices of third parties.

Changes To This Privacy Policy

We may revise this Privacy Policy, for example, to reflect changes in the law, our practices, or the features of the Services. These changes will be effective immediately upon posting. As a result, you should periodically review the Privacy Policy so that you are up to date on our most current policies and practices. By using our websites, you agree to the terms and conditions of this Privacy Policy, and, by continuing to use our websites after changes have been made, you agree to the changes.