USB Power Option Causes Blue Screen

USB power causes Blue Screen:  We had a case where a customer complained about his laptop crashing .. mostly in the mornings when he first brought up the machine. There was an error message generated that indicated the USB driver was the culprit. Several of us were involved and tried disconnecting all his USB devices but this did not fix the problem. The customer brought the machine to our office and by happenstance the error occurred and we were able to read the message generated. The message indicated several possible causes, but the first item was to “disable the selective suspend” setting in the Power Options for the USB.  Here are the steps: [more]

  • Disable the USB selective suspend setting:
    • Click Start, click Control Panel, and then click System.
    • Click the Hardware tab, and then click Device Manager.
    • Expand the Universal Serial Bus Controllers node, and then, for each USB Root Hub node, do the following:
      • Right-click USB Root Hub, and then select Properties.
      • Click the Power Management tab, uncheck the Allow the computer to turn off this device to save power checkbox, and then click OK.
  • Turn off power saving mode (non-laptop computers only):
    • Click Start, click Control Panel, and then click Power Options.
    • Click the Power schemes dropdown list, select Minimal Power Management, and then click OK.

Here is the link with other options to try if the USB power settings do not fix it for you:  http://wer.microsoft.com/responses/Response.aspx/13804/en-gb/5.1.2600.0.00000000.9.9?SGD=1f53e7cd-1385-4e41-b752-57cf112dc278#here

Networking Windows Vista