ICBA and Visa are providing a free Data Breach Toolkit available to all ICBA member banks.  The toolkit was developed due to the recent data breach at Heartland Systems, and is designed to help community banks answer customers' questions following a breach of credit and debit card account information.  The toolkit provides member banks with customizable materials, including cardholder letters, statement inserts, FAQs and media statements.  You can login to receive your toolkit at http://www.icba.org/publications/visa.cfm?ItemNumber=37529