Dynamic creation of unofficial Facebook page

During preparation for a meeting with a bank customer, I searched their name to investigate any new Internet presence not previously documented. I found a Facebook page (unofficial) that contained postings from May 2012 related to someone “checking in” at the bank’s location. At that time, if a Facebook page was nonexistent and someone checked-in, Facebook would create an “Unofficial Page” to act as a container for the associated comments.

Further research indicated this was a common Facebook practice at the time but is no longer being done. However, if there are pages that were dynamically created they continue to exist. When I shared this information with the bank they had no knowledge of this Facebook page.

There is a potential for reputational risk if someone makes negative comments and the institution has no way to remove the negative comments from the page since they have no administrative access.

Information on "claiming" these pages is located at https://www.facebook.com/help/community/question/?id=649876991815701

 

Security and Compliance facebook Social Network